SONICFLOW STUDIO / INFORMATION

Refund & cancellation policy

Last updated: October 22, 2026.

Cancel a monthly subscription

Sign in, open Quota & Credits, and choose Manage subscription. Use the hosted billing portal to cancel future renewals and review the effective date. Current monthly credits remain subject to the paid billing period’s expiry. Permanent credit packs are unaffected by cancellation.

Failed processing is handled in credits

A failed task releases its credit reservation under the application’s expiry rules. This is a credit adjustment, not a cash refund. Expired monthly credits cannot become permanent credits through a failed job.

Request payment assistance or a refund

If you were charged twice, did not receive purchased credits, or cannot use a delivered result because of a service failure, contact us through Contact & support. We review the transaction, credit usage and reported problem. Do not make another purchase to fix missing credits.

Refund eligibility depends on the circumstances, usage, payment-provider rules and applicable law. We do not promise an automatic refund for every purchase, and cancellation alone does not create a refund. Any mandatory withdrawal or consumer rights remain unaffected.

What a refund changes

Approved refunds are processed through the payment provider. The corresponding purchased credits are reversed; partial refunds can reverse a proportional amount. Credits already consumed may result in a negative balance. Refund processing time depends on the payment method and provider.

Before confirming payment, review the final price, recurring billing terms and credit expiry on Pricing.